This is the connection of the curator to the conversation between the employee and the client in listening, conference or breathing mode (in the latter case, the employee hears the curator, and his interlocutor does not). The numerous and convenient tools built into the Mango Office data center to visualize the global picture of active calls and the optimal management of available resources for their processing prevent many situations when communications with the enterprise annoy the client, form a negative experience for him.Īnother CER function, also noted by the editors, helps to solve this critical task to strengthen relations with customers. For example, the coordinator of the technical support team can, bypassing the regulations in real time, "pull" the VIP client call out of the queue and transfer it to the most qualified specialist. The Mango Office Center manages the entire set of external and internal calls of a geographically distributed organization currently being processed by the Mango Office virtual exchange, and "transfers" part of the call queue to a idle office, even if it is located in another region. This solves many business telecom support tasks that are important for different categories of subscribers. In June 2011, it was announced that the "cloud" PBX "Mango-Office" had a new important function that allows you to process incoming SIP connections according to the same rules as regular calls from the city telephone network. Mango Office is the first virtual exchange (VATS) in the Russian market that supports unified processing of traditional and SIP connections.
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